2 months with no progress since i have submitted all required documentation

Dear Quest claims, A PSG 's client drove into me on the 5th of July and I was referred to Cebile at Questclaims after providing all required documentation to PSG. This was on the 22nd July. From then up until now i have not had any progress on my claim from Questclaim. Last week Wednesday i sent an email to Noluthando and there has been no tangible progress. It has now been two months that i am without transport and i have a small baby and everytime i call they are away from their desk. I urgently need assistance with my claim please. The car is parked and cannot be repaired what a frustrating situation Vanessa