1 reviews | Active since Feb 2021
153 days and still waiting
I will start with a copy of the email I sent today : Good morning Ronald
How long does this usually take?
I am now standing on 153 days since the accident – Still with no transport for my kids.
And still it feels like Quest, Omnisure and Quicksure don’t give a ****.
Can you please let me know how much longer I will need to keep following up to get answers?
Their client (directly insures by Quicksure, Underwritten by Omnisure, Claims managed by Quest) skipped a stopstreet and ran into my car on the 23rd of May. I chased down Quicksure to find out what documents they need - Supp**** it a day after they sent me the list (1st of June) Kept chasing Quicksure and then started chasing Omnisure to find out what's going on. Sent documents again on the 4thof August (this time to Omnisure). Followed up weekly only to find out that they handed the file over for recovery (They wanted to recover damages from ME, the innocent party). On the 24th my file was handed to the 4th person who informed me that they are now looking at the claim. On the 10th of September I mailed every single email address I could find on their website and was handed to the 5th person. Now sitting on day 153, when they stated that their turnaround is 45 days. 5 months that my car is standing. My kids need to be taken to school on the bike as I do not have another car. This was during the wet season in Capetown. These guys have no sense of urgency, no empathy, and they are totally inept at their jobs.
Just a mention as I did not record the times and dates of my calls, but at the start it was at least once a week that I phoned to try and get the wheel rolling.
To answer your questions: Claim number *** Emails that were handling my claim: Francis Theron <***>; Francis Theron <***> Cc: Sandra Freire <***>; thirdpartyclaim <***>; Complaints Quest <***>; Given Monyahi <***> Sandra Freire <***>; Phelisa Nyaba <***>; And Zelda Grabler <***> Who was friendly and tried to help but also got no response from Omnisure.
You can contact me on ***
Mary-Ann Jordaan: Quest Claims Solutions Customer Care
Mary-Ann Jordaan: Quest Claims Solutions Customer Care
“Entirely without Prejudice or Admission of liability” Dear Sir/Madam, The above matter bear’s reference. Please be advised that this is a legal liability claim against our insured on his insurance policy and not all claims are settled 100% on the claimed amount. In this case, the merits do not warrant a 100% settlement and indicates contribution negligence in which the damages are apportioned. Below are the reasons and simple explanation as to why and how we reached the legal settlement and conclusion. A person (“wrongdoer”) who is being sued for damages caused by his/her negligence may raise a defence of contributory negligence. This means that the negligence of all the relevant parties are considered and the damages may be apportioned (divided) by the amount each party’s negligence contributed to the damages. The Apportionment of Damages Act 34 of 1956 regulates this. In other circumstances, a wrongdoer may be held jointly liable with another person towards the plaintiff (person who claims the damages). Where the plaintiff suffers damages, which are partly caused by his/her own fault and partly by the fault of the wrongdoer, the plaintiff’s damages claim is reduced based on his/her fault. In determining contributory negligence: 1. Both parties must have acted negligently to cause the damages; 2. The parties must have deviated from the behaviour of a reasonable person; and 3. there must be a connection between the negligence of the parties and the damages suffered. Contributory negligence is raised during court proceedings and the wrongdoer will have to prove that the plaintiff contributed to the damages suffered. The principles outlined above are based on the premises that no driver has complete right of way, and such driver on the road must ensure: 1. They keep a proper lookout; 2. Travel at a reasonable speed; 3. Travel at a reasonable distance from the vehicle in front of them; 4. Be aware of the vehicles within their immediate vicinity; 5. Take reasonable care to ensure that in an instance where an accident could have occurred, all efforts are made to prevent this loss. We have decided on a 80/20 apportionment. Our calculations for the matter are below: Your damages A. R 10,825.00 X 80% = R 8,660.00 - Our damages B. R 22,916.80 X 20% = R 4,583.36 8,660.00- 4,583.36 = R 4 ,076.64 We therefore offer you R 4 ,076.64 as full and final settlement.
“Entirely without Prejudice or Admission of liability” Dear Sir/Madam, The above matter bear’s reference. Please be advised that this is a legal liability claim against our insured on his insurance policy and not all claims are settled 100% on the claimed amount. In this case, the merits do not warrant a 100% settlement and indicates contribution negligence in which the damages are apportioned. Below are the reasons and simple explanation as to why and how we reached the legal settlement and conclusion. A person (“wrongdoer”) who is being sued for damages caused by his/her negligence may raise a defence of contributory negligence. This means that the negligence of all the relevant parties are considered and the damages may be apportioned (divided) by the amount each party’s negligence contributed to the damages. The Apportionment of Damages Act 34 of 1956 regulates this. In other circumstances, a wrongdoer may be held jointly liable with another person towards the plaintiff (person who claims the damages). Where the plaintiff suffers damages, which are partly caused by his/her own fault and partly by the fault of the wrongdoer, the plaintiff’s damages claim is reduced based on his/her fault. In determining contributory negligence: 1. Both parties must have acted negligently to cause the damages; 2. The parties must have deviated from the behaviour of a reasonable person; and 3. there must be a connection between the negligence of the parties and the damages suffered. Contributory negligence is raised during court proceedings and the wrongdoer will have to prove that the plaintiff contributed to the damages suffered. The principles outlined above are based on the premises that no driver has complete right of way, and such driver on the road must ensure: 1. They keep a proper lookout; 2. Travel at a reasonable speed; 3. Travel at a reasonable distance from the vehicle in front of them; 4. Be aware of the vehicles within their immediate vicinity; 5. Take reasonable care to ensure that in an instance where an accident could have occurred, all efforts are made to prevent this loss. We have decided on a 80/20 apportionment. Our calculations for the matter are below: Your damages A. R 10,825.00 X 80% = R 8,660.00 - Our damages B. R 22,916.80 X 20% = R 4,583.36 8,660.00- 4,583.36 = R 4 ,076.64 We therefore offer you R 4 ,076.64 as full and final settlement.
Please expect a phone call to answer your questions.
Yours sincerely
Mary-Ann Jordaan: Quest Claims Solutions Customer Care
Please expect a phone call to answer your questions.
Yours sincerely
Mary-Ann Jordaan: Quest Claims Solutions Customer Care
