1 reviews | Active since Nov 2018
Bad service
I app**** credits to my account on the 31st the credits reflected as per normal, as i was about to place the order the app would not allow me to place my order due to high delivery volumes. I tried a few times during the day to place the order to no avail...The app stated to place the order on the 2nd....
Today i logged in to place my order to find my credits gone.
I, chatted to one of their agents via whatsapp, very unhelpful and rude.
They tell me that the promotion was subject to 100 customers, no where on the promotion was this stated, the agent apologised for the misleading information.
They basically did not allow me to check out then took my credits away. They did not state the t&c about the promotion in the first place. Misleading.
Horrible business practice. All i got told was sorry best time we will state the terms and conditions. And then they blocked me.
Well done.
Please note that you have not been blocked by QUENCH on WhatsApp, our support service closed for the day and the agent assisting you was not able to help you any further. Hence the lack of response. You are welcome to contact us during our operating hours for any further assistance and you will find someone available to help you.
As explained to you by our support service, promotional vouchers are often limited to a certain number of users. This is quite common practice on other app-based platforms. In QUENCH’s case, we base the number of promo codes available on the number of customers who have placed an order using that code, not the number of users who redeem the promo code without ordering. This is done to increase customer action upon viewing our adverti*****ts. As stated earlier, we apologize for the misunderstanding and we will strive to be more clear in future promotions.
Our agent helped you as best they could by explaining how our system works. We hope that this has now been made clear to you. Please also note that you were not prevented from ordering on December 31st, we merely stated we were experiencing high order volumes and delivery would take longer than usual. You were completely free to place an order.
Once again, we hope this clarifies the situation and you’ll have better luck using the promo codes we provide for our customers in future.
Thanks
QUENCH Support
Best regards,
Please note that you have not been blocked by QUENCH on WhatsApp, our support service closed for the day and the agent assisting you was not able to help you any further. Hence the lack of response. You are welcome to contact us during our operating hours for any further assistance and you will find someone available to help you.
As explained to you by our support service, promotional vouchers are often limited to a certain number of users. This is quite common practice on other app-based platforms. In QUENCH’s case, we base the number of promo codes available on the number of customers who have placed an order using that code, not the number of users who redeem the promo code without ordering. This is done to increase customer action upon viewing our adverti*****ts. As stated earlier, we apologize for the misunderstanding and we will strive to be more clear in future promotions.
Our agent helped you as best they could by explaining how our system works. We hope that this has now been made clear to you. Please also note that you were not prevented from ordering on December 31st, we merely stated we were experiencing high order volumes and delivery would take longer than usual. You were completely free to place an order.
Once again, we hope this clarifies the situation and you’ll have better luck using the promo codes we provide for our customers in future.
Thanks
QUENCH Support
Best regards,