Very poor customer services

Good day I have placed an online order on the 25th August with Queenspark. The payment was deducted from my bank account. I have queried with them via email with proof of payment, numerous times. I have a Ticket nr from the first email, and that was about it. There is no order nr or any details to follow it up only the payment on my bank account. Today is the 11th of September and I am still waiting for replies on my emails.