LS
Lizette S

1 reviews | Active since Feb 2018

20 Feb 2018, 16:15

Unnecessary charges on my account

I have a rather inactive account with Queenspark and every month they levy unnecessary amounts like CP insurance as well as a monthly service fee! WTH!! although it is very low amounts i.e. R5.00 and R27.00, they have now charged me 2x R3.19 aas well as R22.80 for a collection fee letter and a collection sms fee for the amount oustanding. My previous purchase that I did on account, was paid in full the following month!

I dont know why the consumer has to be exploited for service fees and insurance which is not needed. Do they want to insure my outstanding R5.00 of the insurance premium?

I hold accounts at Foschini and Truworths and wooolworths and noe of them charge a month service fee to my knowledge.

I have requested them to close my account with immediate effect. Hope they are so quick to do this as they are to levy unnecessary amounts.

L

0
Replies (2)
Queenspark
Queenspark's reply21 Feb 2018, 09:46
Official

Good Day,

We herewith acknowledge receipt of your complaint.

We shall investigate the matter with our credit provider RCS,and revert soonest.

We apologise for any inconvenience caused.

Kind Regards,

The Queenspark Team

Queenspark
Queenspark's reply21 Feb 2018, 09:46
Official

Good Day,

We herewith acknowledge receipt of your complaint.

We shall investigate the matter with our credit provider RCS,and revert soonest.

We apologise for any inconvenience caused.

Kind Regards,

The Queenspark Team