Their is NO SERVICE -AVOID QUEENSPARK

My Mother Mrs Lourens went in to Queenspark Woodlands to arange that the payment must be changed to the 10th as she is a pensioner and only get her pension on the 10th of each month.My mother is sitting with an Alzheimer husband and she aranged that someone looked after him while she went to your Woodlands branch and explain it to the Manager.This did not help as the manager did not resolved it what is the function if you go through all this troubles and yet you dont get service?.You would expect a Manager of a store to sort it out. Today she once again received sms'ses telling her she is late this after she went in to your store and personally spoke to the Manager to arange for the instruction to the 10th.After numerous calls today where she wanted to talk to the manager NOBODY had the decency to phone back after 3 calls to your headoffice and to talk to a Senior manager. This is the worst service and its an absolute disgrace whats happening in your stores. You also had the odacity to list her with a credit bereau . If this is not resolved ASAP with an apology in WRITING this will be handed over to an attorney.This is a disgrace and I hope everybody reads this to save you headache