Rude agents phoning very good clients

A Lady phoned me on the 9th of August 2020 and very rude ask me when will I make payment. I told her if she go back to my records she will see that I normally paid more than tripple on my account each month. My installment 140.00 and I normally paid R500 to a R1000 pm. The next day the same story. Queenspark you must treat your good clients with respect. Phone the bad clients. Youre loosing good clients. Teach the agents manners when they phone the us.