REFUND URGENTLY NEEDED, I WANT MY MONEY BACK

I have been customer of Queenspark for so many year maar ever since RCS group took over things are just not on, I am a 74 year old pensioner on the 04.11.2024 I made a payment of R20003.00 instead of R2000.00 from my banking app, I then went to the Clearwater Mall store to report this and i was advised to send my proof of payment and bank statement of which I did on the verry same day. I then got another email to send bank statement, ID and proof of payment of which I have been doing since the 40.11.2044.

To date they keep asking for the very same details and i get emails from deferent people, Caitlin, Lesley- ann , Azania.

I have tried calling to no avail, i need my money asap it is over 7 working details since i have been waiting for my refund, My money not ours maar my money.

Mrs Mary Mohlodi

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