Queenspark Northgate

Queenspark Northgate

I'm very disappointed with Queenspark. 1 week prior to lockdown, I put aside several thousand Rands worth of clothing. There was a problem with my Queenspark card which was meant to be resolved in a couple of days & this would then result in me collecting my clothing items. I never heard from Queenspark Northgate, until I went into the store 3 weeks after level 4 was lifted (3 months from my initial visit & attempt to purchase) , I still had not received a call nor update from them. I was then advised that the area manager had insisted on the staff putting all my selected items back on the floor. & they had still not sorted out my card. I then proceeded to reselect my items to have these put aside whilst once again the card issue was going to be resolved, a further 3 weeks later I still have not received any call from them re my card, the clothes are sitting in the store, I'm unable to acquire them. I receive threatening calls from RCS saying I owe money on the card, they have no record of my payment of R2000 which I've sent them proof of, both to RCS & to the store, I'm at my wits end!!!!

Sonja Schroder ***