Poor service

Good day i would like to complain about Queens Park East Rand Mall. I went to Queens Park on the 9th Oct 2021 to submit my application for a a clothing account, documents that i had previously submitted. While i was in store i spilt water by mistake and asked for a mop. A cashier named Norma came to me and handed me the mop as a customer, basically telling me that since i asked for the mop i must mop the water off the floor. She didnt see anything wrong with this and proceeded to her job with no apology even after i made mention of the fact that i am a customer.

Today 22nd Oct 2021 i went back to check the status of my application and was merely told that i dont mee the qualifying criteria. Now that is very vague considering my credit score is above 650 and all my accounts are up to date.

If i could get the accounts department/ head office to ring me up and give me a bit more detail regarding my application and if staff could be taught how to treat customers of all skin types.

Queens park is very reputable and i would hate to receive more baf service from them.

My name is Sarah Kungoane ID no. *** cell no. ***