Poor customer treatment from Queenspark

Having an account with Queenspark for many year and being rated as a premium client we bought clothes for the family, gifts for friends and clothes for our kids at different times over the past many years. My wife being keen on their fashion trends were visiting the place monthly or when looking for something for a specific occasion. Some 2 or 3 months ago we were called at night by an arrogant guy stating that our account was in arrears which we followed up on. In Dec she received a sms that we are in arrears and will be handed over if we do not respond, this was whilst we were away on holiday. On return early in January this year she visited the store and was told by the stores manager that they have loaded insurance onto the account and that we have not paid the insurance causing the account to be in arrears, this account was paid up by then. From the store they called head office to be informed by another person that they have loaded the insurance and do not need her permission to do so. The account was then 2 months in arrears as their was another R114 loaded onto the account for insurance. He claimed that he cannot reverse the insurance money and she will be blacklisted if not settle the R114 for month 1. His attitude and arrogance is a shame and caused me to go onto the website asking for a correction on the account which Queenspark ignored with some automatic response. I sent another mail asking for reaction and decided to put my opinion on your site and I also plan to use others ites to share my view of their poor performance. My view is; - I never in the many year of having this account be in arrears once - the insurance was never loaded onto my account in all the years having this account - Queenspark couldnt take the trouble to inform or as my permission to load insurance - The people at head office are puppets that cannot correct their own mistakes - It is sad to close an account with a shop that cater for my fashion preferences

May other who get bul**** because other clients do not manage their accounts follow suit and close their accounts too I have requested in my mail to Queenspark to close my account but they did not bother to respond or follow-up why I am unhappy.

An unhappy customer being treated poorly by a company making stupid decisions in such difficult economic times. Corne