Poor customer service

<p>I bough some shoes from Queenspark Gateway Friday last week with a gift card from Gateway Shopping Centre. They ordered the shoes for me from Galleria shopping centre as they didnt have my size. Turns out it was the wrong shoe they sent and upon me returning the shoe they refused to give me a refund. The manager lady spoke very poorly to me, and asked me in a condesending tone, WHY i used the gift card at Queenspark, really! Both the manager and the cashier were disgustingly rude to me and i will never shop there again. Sadly i am now lumped with a gift card from the shop as they refused to give me the money back. disgusting, i was so upset, and will tell everybody about their rudeness and will never shop there again. i am also in customer service industry, and i would never have spoken to my clients they way they did, even if they thought they were right and i was wrong. if that store is not doing well, i know why.</p>