SB
SHELLEY B

1 reviews | Active since Sept 2013

16 May 2019, 13:02

Insurance on account

I noticed on my monthly account that I am billed for insurance of R 36-36 each month. When I phoned into query I was told that I signed on my agreement that this would be added to my account. I said I didn't require insurance and was then told that I wouldn't be able to open the account if I didn't sign. So, I said I am forced to take out insurance which I don't require if I wanted to open the account. Is this legal and if not, what steps can I take to have the insurance removed from my account going further. I don't believe that I should be forced to do anything of the sort.

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Replies (1)
Queenspark
Queenspark's reply17 May 2019, 12:24
Official


Good Day,

We herewith acknowledge receipt of your complaint,

We shall investigate the matter with our credit provider RCS, and revert soonest.

We apologise for the inconvenience caused.

Kind Regards,
The Queenspark Team