Incompitent accounts

Went to Queenspark in March to purchase some clothes. Sales lady convinced me to open an account to receive R300 off. As soon as I made the purchase, discovered they took the whole amount from my card, I was requested to return the following day as they did not have R300 to repay me!. The next day they simply swiped my card and credited the R300.<br> After not receiving any statements and having to drive to the shop every month to pay the account I decided to settle the outstanding amount and close the account. On 29 April I drove to the store and requested the full settlement amount. The lady behind the counter swiped my card for only R60. I then asked her again that I wish to SETTLE and CLOSE the account upon which she phoned client services and then requested I write a letter?! Another lady in the store said I only needed to fill in a closure form and pay the outstanding amount. Then she swiped my card for R120, and not the settlement. She phoned again and then asked me to pay R600. I had to go draw cash to pay them. After promising me it is now settled I got a call TODAY (3 weeks later) requesting I PAY MY ACCOUNT!?!?!?! Incompitence at its highest!