*********** staff

I called Sandton City branch to enquire about a Queenspark Card. A man answered and then I spoke to a lady whose name I did not ask for as I thought she would kindly assist. She took my name and my details including ID Number - PLEASE DO NOT CALL MY HUSBAND. It has nothing to do with him. My cellular no. is ***. A simple request whether I can apply for a card. I have had Edgars/Foschini & Truworths (the latter I am closing, almost paid up) for over 35 years which is probably longer than the ages of the people I spoke to. I made the call at 13h48 - no courtesy of a return call as promised. I called again at 16h46 and spoke to Catherine. It is now 17h15 and STILL NO RESPONSE. Is this how you treat customers? I am astonished ... astounding