Impossible to have incorrect account allocation fixed

<p>It has been a week, a payment was allocated to Queenspark instead of NWJ - which is BOTH under RCS group credit, BOTH with my ID number.</p> <p> </p> <p>I have send NUMEROUS (10+) emails and called repeatedly. Yet yesterday NWJ called about an arrears account. </p> <p> </p> <p>Like REALLY - it is the same group - TRANSFER the payment to correct account.</p> <p> </p> <p>Now you are damaging my credit record because of you ineffectiveness. </p>