Expensive damage clothing served with no service

On the 30/04/2015 I bought 3 tops at the abovementioned store. On the 23/5/2015 I wanted to wear this top and noticed that it was damaged at the neck. I took it back today the manager was called and while i was standing infront of her she told the sales assistant to tell the customer that the top smell of stasoft. Why not tell me that? I responsed to her and told her that i never had the top on it was never washed, but she insisted that that is the case and she will not take it back. I left the store without the top and my daughter went back to get it and she reminded her what the return policy says about defective goods - product not been damaged as a result of excessive wear, negligence or non-adherence to cleaning instruction. Does she know that stasoft is used as an airfreshner? Yes we have refills in all our cupboards. I would just like her to apologise for the attitude refund me and queenspark will never see me again.