Don't EVER open a Queenspark account!!

Save yourself A LOT of frustration and NEVER open a Queenspark account!

This is the most pathetic and unprofessional set-up I've ever experienced.

I was convinced to open an account at Queenspark Kolonnade, Pretoria. I bought once on the account in June 2024.

I paid the full outstanding amount on 2024/07/14.

Only to receive a threatening phone call to pay another R415 for "fees" that had accumulated on my account since July.

I disagreed with the amount but paid it nevertheless on 2024/09/17.

Just to receive another threatening call from RCS on 2024/11/12 that there is now again R83-45 outstanding.

I went in on my Capitec account to pay it, but Capitec posted a warning they won't allow EFT payments to Queenspark anymore due to too much ***** on the account.

After another call a day later, I was told I had to go to a branch - the closest branch was an hour away.

Nevertheless, I went there on 2024/11/13. When I asked to settle my account, I was told that the outstanding amount was suddenly R141-78.

When I asked why the sudden extra R58-33 I was told it was because I want to pay in at a branch. SERIOUSLY?????

Anyway, I paid the total amount and very clearly told them to close my account with immediate effect. The sales lady was very helpful & made a call to their call centre to request the closing of the account.

I asked for proof that the account was closed & was told I'll get a sms and email. I left, upset but just happy to be rid of Queenspark.

I then received another phone call this morning asking when I'll pay the outstanding R83-45?!?!?

I explained the whole story over the phone and emphasized that I wanted the account closed. They asked if I've received a sms or email to confirm the account was closed?

I double checked & nothing has come through.

Guess what they said - I have to go back to a branch to close the account and request another sms/email as confirmation thereof; otherwise, there will again be fees added to my account.

I cannot believe the insanity of it?

I registered on their mobile app to access my account to try to close it from there. Most of the functions on the app doesn't work - why am I not surprised?

I phoned their call centre just now, again explaining the above and to make sure my account gets closed.

Just to be told there is ANOTHER R24-15 outstanding on the account this morning that was added since yesterday?!?!?!

This is absolutely insane & unacceptable!

I will now hand this over to my attorney as I'm through trying to deal with anybody from Queenspark.