DELAY IN RECOGNISING PAYMENTS DESPITE PROOF OF PAYMENT

My husband timeously paid the QueensPark account without account number as REF. He already made FOUR payments to the total of R2 000.00 We were referred to MBD, and they advice us to send proof to both Queenspark and MBD , we did that on the 1st of April 2019.

Since then we have been complaining that only TWO payments (R100.00) have been updated .we call, we email all they say is :

Kindly be advised that I have escalated the matter to RCs management for assistance and will provide feedback as soon as i have their response.

Kind Regards,

Linda Montzinger Customer Service Consultant

MBD Credit Solutions asset intelligence

Telephone:

+27 (0) 11 ***

Fax:

+27 (0) 11 ***

Email:

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