**************** - Queenspark - Service Fees

<p>Ever since I had the account with Queenspark I paid R10 service fees, suddenly in my May 2016 statement going forward I have been charged R55 a month, for the very same fees, an increase of 550%!!!! This is absolutely ludicrous. I called Queenspark and spoke to a Floor Support Manager (confirmation of his name can be obtained from me personally) who said this is what is being charged to maintain my account, I have a credit limit of R2000. I regard this as **************** for the mere fact that I pay R8 CPinsurance per month (in case of default or loss of life), besides the interest being lodged to my account, and my account is up to date.</p> <p> </p> <p>I am paying R55 per month service fees for what?????</p> <p>Have you ever tried transacting at the store? It is the most excruciatingly, painful experience to get a transaction processed, they have an antiquated, inferior computer system, that if you need to know how much credit you have available, they have to phone their head office.</p> <p> If you pay your account and want to use that credit again, they have to obtain authorisation through their head office, which has taken over half an hour at times, as your payment they say has not reflected on their account, even though you paid at the store and you show them the proof of payment).</p> <p>At month end I want to tear my hair out, when I need to pay my account, because their internet link does not work efficiently. To pay an account has taken me about 15 minutes besides the time of having to wait in the queue.</p> <p>If I pay via internet, it lets my account go into arrears. For the prices we pay at Queenspark Clothing stores in South Africa, I believe I am being ********** by this ludicrous service charge. I want these R55 charges reversed and the R10 charge reinstated. Their service does not warrant the astronomical service charge they are charging. Enough is enough.</p>