Bad Service And Embarrassment (Queenspark)

I hereby writing this review after a terrible service offered by Queenspark. My queenspark Account has been paid up on the 24th of January 2020, and was even overpaid by R295.00. I went to the shop to request a closure to my Account but i wast advised that they, need my bank statement, payslip, and Id copy, I don't know why am i being asked the latter like am applying for a loan really.

I then today called the call center of Queenspark and to make my matters worse i was told that the Account can only be closed after 36 days , that is a month and 6 days, Am really disapointed i managed to close my other Woollies Account within 24Hrs but with Queenspark it has to take me 36 days really , why so much long, this is really rather a bad service ever provided.

Upon opening Account it was only few days but upon closing it's a month and 6 days, this really don't make sense .

Really disappointed and embarrassed. No Solution on what to do now.

Disappointed Customer (Hassan Chauke)