BAD SERVICE

Queenspark has me fed up!!! I am making my payments each month as indicated from Queenspark on SMS using the reference number as received on the SMS. They handed me over to the collectors after 1 month of not paying (But payment was done, and POP forwarded). Each time I need to contact the collector center to follow-up if payment has been allowed. Each time, I speak to someone else, and no one is making notes on the system. Asked to speak to a supervisor as no consultant can assist me with my frustrations and someone will call me back. No one calls me back and I am being harassed via SMS of payment overdue. My new payment has been made as well for February and no allocation being done. POP has been sent to 2 different email address with the SMS attached that I received before payment has been done. One consultant informed me that I did not use the correct reference number, but reference number was provided by Queenspark on SMS. I don't know what else to do to settle this!!!!!