1 reviews | Active since Jul 2012

11 Feb 2015, 12:16

Bad Attitude Bad Accounting Bad Service

Loadshedding is absolutely the excuse for everything today. I continue my previous report on hellopeter-Queenspark Potchefstroom. Sept 2014 I made a purchase-was stupi enought to have myself opening account with the store manager. From the start the service was absolutely horrific. The 'responsible people, WHO decide...if you are WORTHYcould not understand why a farm address has NO streetname!! Bid jou aan. I paid with my credit card...the person did not know the difference between mastercard ABSA&Queenspark card. Under the impression and with a RECEIPT OF CREDIT CARD PAYMENT ..I LEFT. only TO BE HARRASED SINCE DEC AND THREATENDED WITH LEGAL ACTION AND WHO KNOWS WHAT!! Long story short the cashier used the wrong card not the ABSA card. I requested now for 10 WEEKS PLEASE SEND ME A STATEMENT I MEAN I AM AN ACCOUNT HOLDER SURELY I MUST RECEIVE A STATEMENT. IF I have received it end September I surely would have realised a problem. Week after week I phone for a statement REQUESTING F O R W A R D THE ORIGINAL 5 CLAIMED TO HAVE BEEN SENDED...without success. I am not even on the database as acc holder??? Loadshedding is the reason for not receiving statements. DONT BUY QUEENSPARK!!

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Replies (1)
Queenspark
Queenspark's reply11 Feb 2015, 13:07
Official
Hello a0000,

Good day,

Herewith acknowledgement of your complaint.

We are currently investigating your complaint and will revert soon.

We apologise for any inconvenience caused.

Kind Regards

The Queenspark Team