Accounts department closures

<p>I got a setllement amount on 26/04/2016 and immediately deposited the amount in the banking account provided. I then sent this deposit slip and details to them to close my account. To date my account has not been closed and every month they debit me with an amount of R59 card charges which I refuse to pay as they have not adhered to my instructions to close this account. The same happened to my daughter and her name is still on ITC for an amount of R118 being charges for two months. I am so dissapointed by their lack of service and I have already mailed them three times with no results.</p>