Account

I am an account holder of Queenspark's retail store. I overpaid my account by R500 and had this amount in my account for a number of months but I found out recently when I purchased 2 items from Queenspark that I no longer have the R500 credit balance. My husband called the call centre and was told that Queenspark is not a bank to keep my money so where did it go and why wasn't I told of this before they can take my money.

I phoned the call centre a number of times this morning (20 August 2018) and waited for over 10 minutes each time and when I eventually got through a call centre agent they put the phone down on me twice which was really frustrating. I asked the lady who tried to put me through the call centre agent what the manager's contact details were and she gave me an incorrect e-mail address which keep sending my e-mails back undelivered. I need to know what happened to my R500.