Online purchase with Qubist

Name: Thulasizwe Gumede Mr *** or ***), I purchased online the laptop Dell at a value of R11249 on 11-03-2021, they fail to dell the laptop, after 3 weeks later confirms that they don't have such stock, immediately I requested a full refund of which even today I have not received my money back till today, 29-11-2021, I am phoning them everyday sometimes not peaking up the phone, empty promises. Kindly assist in order to receive my full refund. Qubist Online Support Consultant is: Fred Mogapi ***, ***, ***, ***) Fred bosses contact details: Eric ***), company address: Unit 55, Montague Gardens Industrial Park, Cape Town.