Disappointing refunds/exchange policy

My parents bought my kid a swing set as a gift for her birthday from Qubist.

The gift is worth R4000.

My wife and I set up the swing and noticed it wasn't really great

So we packed it away and boxed it up in the same order for return

Returned to the warehouse in Capetown and they turn me back to day i opened it so they cant entertain a return/exchange

Qubist have a 30 day exchange policy but don't be fooled by this.

The policy is only for defected goods or unused Its quite misleading to allow for such a long period to change defective or unused products I asked them, how am i supposed to know if i like something or not if i don't set it up? They said we have a store display, but we all know you can't put your child on the store demo and we'll be buying online

Anyway my advice is rather purchase on takealot.com who have an amazing return policy that gives power back to the customer. They fetch the item from you free of charge.

Don't find yourself out of pocket with these online stores who don't seem to understand customer loyalty .