QUAY FOUR RESTAURANT'S PATHETIC SERVICE

PATHETIC SERVICE...............I visited Quay Four Restaurant on Thursday 12 December 2019. We placed a simple order.....fish and chips...... at half past eight. We ordered garlic bread and the waiter said it was finished. My wife made a remark and say NO. The waiter turned around and show with his arms the restaurant is full and what did you expect. Is that the way to handle a situation. We were very lucky to receive our cold drinks but that was about it because we never saw our waiter again. At quarter to 10 we enquire where our order was, almost an hour and 15 minutes to prepare fish and chips....pathetic!!!!!! Yes the restaurant was busy but people arriving after us, sitting on tables next to us received their meals. We get hold of the waiter and he called the manager. We were sitting in the corner with glass panels and they approach us from the inside. The waiter instead of bringing the manager to our table pointed at us which obvious indicate to all the people that there was a problem at our table....unacceptable way of dealing with a problem. We stood up and walk to them as they never approach us at our table.

Short and sweet we complain about our order that was not ready after an hour and fifteen minutes whilst people arriving after us got their meals. The manager said he will go and have a look in the kitchen to sort it out. He took quite a time and we were standing like fools. Coming back he said we must give him a few minutes to prepare our food. It NEVER looked as if he was willing to help and or solve the problem.

What more can you say about a so called popular restaurant with such pathetic, incompetence way of handling a restaurant. The waiter is not up to deliver a service nor the manager. It seems that Quay Four do not care about their customers......the norm in South Africa where service is thrown out of the back door. Pathetic!!!!