Quay 4 complaint

Made a booking at Quay 4 online which apparently was not confirmed. I got a voicemail message from a lady saying she's confirming my booking but no booking was made. The manager now says i did not return the call, there was no mention in the voicemail to return the call, the message of the lady caller said she's calling to confirm the booking. The staff need to be taught how to leave messages. We had to stand in a queue after then only being told they dont do bookings for downstairs seating, although "certain" customers from the back of the queue, were allowed entry before us. The place was pretty unorganized. I should have asked for a refund as our meal was just over R1000.