Bad Service - Quantum Medical Aid

I write this email with the bad service that I received from the call center. I called the first time and after verifying my details I spoke to Seney who was not very helpful and when asked for a manager the call was dropped which I find very rude. I called the 2nd time and spoke to Vuvu Mvuvu who also was not helpful and could not assist. I asked again for a manager and was kept holding for over 20 minutes to speak to a manager. I was then told that the manager Keenan Cotton would call me back. This is so frustrating with the pathetic service we are receiving at the call center. I am sure I am not the only person experiencing this bad service from Quantum Medical Aid. I even wonder if the manager would call me back. Jeeva ***