1 reviews | Active since Oct 2015
Quantico Security Solutions (Pty) Ltd STAY AWAY !!!
<div>The owner, contacted me to install a cctv system at my sandton home after I had placed an advert. He installed +~15 cameras plus the necessary hardware including fitment etc. He also attempted to repair my electric fence as well as installing of a intercom system( 9k excluding fitting,for the intercom which I subsequently found out sells for R3800 on takealot). Cost of job was roughly 55k after all his additions added on AFTER final quote. It must be noted that riaz maintains a password to your hard drive and this is only divulged once final payment is made. So, if an issue arises, or some aspect where one does not agree with riaz or his standards, or his additional sir charge on extras, he will keep this password and have access to your cameras up until the discrepancy is resolved. This is not legal as he now has access to your camera systems including vulnerability of bedrooms and other personal areas until such time HE feels the issue has been resolved according to him. This retaining of password is not mentioned at the negotiation stage and prior to deposit being payed, it was only mentioned well after deposit was paid and the job was half way through, when I technically had no say in the matter and really, no leg to stand on. While the team take necessary requirements to be tidy and professional, I do feel at times they are rushed and pressurised by riaz often rushing the job with orders and deadlines been screamed from the foreground from riaz and customer care and satisfaction taking a back seat to completion of work in the shortest amount of time, clearly to maximise profit! There were issues to his fitment of my cameras, many weren’t installed in the correct place and the conduits running to the cameras were done haphazardly and with out regard to anything else but the completion of his work. The electric fence was incomplete( with wires hanging out from the actual fence and the magnetic tag not functioning to activate and deactivate the energiser) and through many arguments and protests ,a reduced amount in this regard was agreed on. Because he had reduced the amount purely on the electric fence ( this was roughly 4K but I stand to be corrected) he then claimed that the warranty of my cctv cameras and hard drive was now “ null and void” and the company and company had no duty to maintain its warranty on any hardware or installation what so ever-even though the amount for that job being all aspects regarding CCTV was payed in FULL. This was another example where “it’s his way or the highway” and I will not give you your hard drive password which has access to YOUR house until you agree to MY conditions. I feel the system was not explained to me sufficiently, I had to learn this on my own, which cost me time and effort also whilst these services were charged for on his quote , he spent roughly 30mins after the job end briefly running through aspects about the system I had no clue on and ended up being even more confused.Furthermore, the hard drive and accompanying box which I paid 2k extra for(and for no apparent reason) was installed in completely the wrong place( riaz opted to place this above my main bed which has become a complete nuisance every morning) and I will eventually have to remove at my own cost. Overall I found riaz a very difficult person to deal with, who feels that it’s-his way or the highway. I was not impressed with the way he treated his staff by constantly bellowing and ordering them around in an authoritative manner that I am clearly not used to. In a market industry that is saturated with suppliers and fitters I would NOT recommend riaz or his company. They are neither cheap nor competent and I would score them below 1 if possible. I would like to lastly add that I have negatively reviewed this company on another contractors site( name omitted but known to me)where riaz seems to dispute the review, which in turn cancels my review and it is then removed. I can’t help but think that all his good reviews on that website is purely based on the same principle of him disputing the various negative reviews he received and these negative reviews are subsequently removed. He basically chooses which reviews to maintain and this gives him his ‘squeaky clean’ profile. This review is a first hand experience of the company and i have all required documentation, communications in all forms, pictures of negligent and haphazard work, eft original payments, quotes and disputes with riaz t/a Quantico security solutions. I will gladly provide this to anyone including hello Peter to prove my authenticity and dealings with the company.</div>
N.B That Quantico Security Solutions (Pty) Ltd has chosen to take legal action against Mr Bhika for defamation and damage caused. We will pursue you legally in order to prove the legitimacy of our business and to recover any costs we may have incurred due to loss of business etc. WE DO HAVE PROOF AND WE CERTAINLY CAN PROVE THAT YOUR ALEGATIONS ARE FALSE.
We acknowledge receipt of your reviews and have subsequently reported it on the relevant platforms. None of your reviews are true and in fact is totally false. We have proof on hand to prove that your intentions are purely in your best interest to tarnish the excellent and proven reputation of Quantico Security Solutions (Pty) Ltd and my myself. Note that your review is welcomed and is your version of what has transpired. We have the right to reply with the facts and take whatever necessary action required to prove all your false allegations with the proof on hand. The platforms you posted your reviews on are also legitimate organisations and will not allow for me or anyone for that matter to remove a review. It has been reported and is currently under investigation hence they seem to be removed until proven. Furthermore Mr Vishan, Quantico Security Solutions (Pty) Ltd has been awarded the CERTIFICATE OF EXCELLENCE FOR 2 YEARS IN A ROW 2020 and 2021 by one of the platforms you posted your review on. The company also has a 4.9 star rating on Google and is the first hand experience from all our clients. We do not choose to keep certain reviews as you've mentioned. These reviews have been achieved TRHOUGH PROVIDING QUALITY PRODUCTS, OUTSANDING WORKMANSHIP AND AFTER SERVICE. YES MR BHIKA you mentioned what you were charged by Quantico Security Solutions. Let me help you understand why we are so highly rated and so highly reviewed. WE PROVIDE VERY HIGH STANDARDS OF WORKMANSHIP COMBINED WITH QUALITY PRODUCTS AND IT DOES NOT COME CHEAP. SO MR BHIKA IF YOU COULD NOT AFFORD OUR SERVICE AT YOUR SANDTON HOME YOU SHOULD HAVE NOT ACCEPTED OUR QUOTATION AND OPTED FOR A CHEAPER ONE. I would like to remind you again that we have requested you to EMPLOY AN EXTERNAL CONTRACTOR WITH RELEVENT PROVEN EXPERIENCE IN THE FIELD TO ASSES THE INSTALLATION DONE, WHICH YOU STILL DID NOT DO, IS THIS BECUASE YOU KNOW THAT YOU WILL BE PROVEN WRONG. IF YOU CANNOT AFFORD TO HIRE AN EXTERNAL CONTRACTOR WE WILL GLADLY PAY A CONTARCTOR OF YOUR CHOICE A CALL OUT AND LABOUR. PLEASE ENSURE THAT WHOM SOEVER YOU CHOOSE CAN PROVE HIS OR HER EXPERIENCE AND QUALIFICATION AND CAN PROVIDE A WRITTEN ASSESMENT OF THEIR FINDINGS.
MR Bhika if you read your review carefully, NOTE INSTALLATION WAS COMPLETED IN JULY 2021 almost 7 MONTHS AGO. THERE IS NO WHERE YOU COULD FAULT A BREAKDOWN IN THE SYSTEM. 7 months later and no were in this review or reviews did you fault or find a fault to complain about. DO YOU THINK MR BHIKA THAT MY BUSINESS WILL RECIEVE SUCH HIGH REVIEWS AND RATINGS IF THEY HAVE RECEIVED THE SIMILAR SERVICE AND WORKMANSHIP THAT YOU CLAIMED TO HAVE RECEIVED. CLEARLY YOU MUST BE SPECIAL.
FOR ALL THOSE READING MY RESPONE TO THIS REVIEW. PLEASE READ THE 1 OF MANY REVIEWS FROM ALL OTHER CLIENTS YOU WILL NOTICE THAT MR BHIKA HAS CLEARLY READ AND POSTED THE TOTAL OPPOSITE. YOU WILL FIND IN THE REVIEWS FROM OTHER CLIENTS THAT SYSTEMS HAVE CLEARLY BEEN EXPLAINED AND NECESSARY TRAINING WAS PROVIDED. WE TAKE OUR TIME ON EVERY INSTALLATION. THIS IS EVIDENT IF YOU READ THROUGH ALL EXISTING REVIEWS.
MR BHIKA You mentioned that my staff is being screamed at and rushed to complete their jobs putting customer satisfaction on the back seat. NOTE THE REVIEW FROM SACHIN SING is the total opposite to your statement amongst others. I MUST SAY AGAIN YOU TOOK YOUR TIME TO GO THROUGH THE REVIEWS. MR BHIKA A PERSONAL INVITATION TO YOU. LETS PUT YOUR THEORY TO THE TEST, LETS PUT A PANEL OF JUDGES TOGETHER WERE EACH OF MY STAFF MEMBERS CAN BE QUESTIONED ABOUT YOUR ALELGATIONS. OUR STAFF ARE WELL PAID TRAINED INDIVIDUALS IN THEIR FIELD OF WORK. MR BHIKA HUNDREDS OF CLIENTS WEVE SERVED WITH THE HIGHEST LEVEL AND STANDARDS OF SERVICE. THIS MUST BE THE REASON WEVE GROWN AND BECOME 1 OF THE MOST SORT AFTER SECURITY COMPANIES AND THIS IS JUST NOT ME SAYING IT BUT THE PROOF IS OUT THERE AND ITS IN YOUR FACE. OUR STAFF HAVE BEEN IN THE EMPLOY OF MY COMPANY FOR MANY YEARS SOME MORE THAN 10 YEARS. THEY ALL VERY HAPPY OR THEY WONT STAY. MR BHIKA IM NOT SURE THAT YOU A BUSINESSMAN FOR MANY REASONS. DONT YOU THINK THE REASON MY BUSINESS HAS GROWN AND IS A SUCCESS IS BECAUSE ITS A WELL OILED MACHINE COMBINED WITH MANY YEARS OF EXPERIENCE AS A BUSINESSMAN. AS WELL AS MANY OTHER FACTORS TO NAME A FEW, HONESTY, WORKMANSHIP, QUALITY PRODUCTS AND OUTSTANDING AFTER SERVICE. AGAIN YOU MUST BE VERY SPECIAL NOT TO HAVE RECEIVED ALL OF THE ABOVE.
Mr Bhika you also mentioned that your cameras amongst other equipment was placed in the incorrect place. Just to remind you again a thorough walk through was carried out by myself and you and all placements of every device was confirmed by yourself prior to fitment. MR BHIKA upon arrival with the my team prior to installation we once again did a thorough walk through with my senior technician and fellow technicians to confirm placements once again. Mr Bhika kindly read through your reviews carefully as it is clear that you have been through all existing and current reviews from other clients and simply typed the TOTAL OPPOSITE clearly with 1 intention in mind, to tarnish the reputation of my business. This is evident that you could not fault the installation after 7 MONTHS and had to make up a story. Mr Bhika upon acceptance of my quotation a 65% deposit is the standard requirement and his clearly stated under the terms and conditions on the quotation which you tried to dispute and requested a 50% deposit which out of trust and in good faith accepted and agreed that the 15% difference will be payable prior to commencement and upon arrival to your address. PROOF AVAILABLE ON WHATTSAPP COMMUNICATION BETWEEN MYSELF AND MR BHIKA.
YES MR BHIKA I QUOTE AS PER YOUR STATEMENT ABOVE, WE DO MAINTAIN A VERY HIGH STANDARD OF SERVICE HENCE OUR SQUEAKY CLEAN PROFILE. MR BHIKA AS YOU MENTIONED THAT NEGATIVE FEEDBACK AND REVIEWS FROM CLIENTS ARE BEING REMOVED BY MYSELF. YOU HAVE THE RIGHT TO CONTACT THE ADMINISTRATORS OF THESE PLATFORMS TO CONFIRM THAT SUCH IS TRUE.
MR BHIKA, ON A LIGHTER NOTE BUT ON A VERY SERIOUS LEVEL. AS A BUSINESSMAN AND THE OWNER OF Quantico Security Solutions (Pty) Ltd. If any of your allegations were true I would have truly apologized to you. But keeping that in mind I would have never allowed for this to happen at any of my clients as we would have fixed or sorted out any queries from our clients. So clearly you do not have any complaints as you never called us or me to complain about anything and as I mentioned above you couldn't fault anything almost 7 months later. So I will protect my business, its employees and myself against your lies. I will do whatever it takes to ensure that justice is served and that you do remove your pathetic lies from all platforms with a written letter of apology which will be posted on all the relevant platforms.
You also made a very important statement regarding the password to your recorder. "NOTE THE TERMS AND CONDITIONS ON THE QUOTATION THAT YOU ACCEPTED WHEN YOU PAID THE DEPOSIT. SYSTEMS WILL ONLY BE COMMISSIONED ONCE FINAL PAYMENT IS RECEIVED AND ALL EQUIPMENT REMAINS THE PROPERTY OF QSS UNTIL PAID IN FULL". Now Mr BHIKA as a lawyer that you claimed to be I find it very strange that a person such as yourself did not read and understand such a simple description outlining the terms and conditions.
N.B That Quantico Security Solutions (Pty) Ltd has chosen to take legal action against Mr Bhika for defamation and damage caused. We will pursue you legally in order to prove the legitimacy of our business and to recover any costs we may have incurred due to loss of business etc. WE DO HAVE PROOF AND WE CERTAINLY CAN PROVE THAT YOUR ALEGATIONS ARE FALSE.
We acknowledge receipt of your reviews and have subsequently reported it on the relevant platforms. None of your reviews are true and in fact is totally false. We have proof on hand to prove that your intentions are purely in your best interest to tarnish the excellent and proven reputation of Quantico Security Solutions (Pty) Ltd and my myself. Note that your review is welcomed and is your version of what has transpired. We have the right to reply with the facts and take whatever necessary action required to prove all your false allegations with the proof on hand. The platforms you posted your reviews on are also legitimate organisations and will not allow for me or anyone for that matter to remove a review. It has been reported and is currently under investigation hence they seem to be removed until proven. Furthermore Mr Vishan, Quantico Security Solutions (Pty) Ltd has been awarded the CERTIFICATE OF EXCELLENCE FOR 2 YEARS IN A ROW 2020 and 2021 by one of the platforms you posted your review on. The company also has a 4.9 star rating on Google and is the first hand experience from all our clients. We do not choose to keep certain reviews as you've mentioned. These reviews have been achieved TRHOUGH PROVIDING QUALITY PRODUCTS, OUTSANDING WORKMANSHIP AND AFTER SERVICE. YES MR BHIKA you mentioned what you were charged by Quantico Security Solutions. Let me help you understand why we are so highly rated and so highly reviewed. WE PROVIDE VERY HIGH STANDARDS OF WORKMANSHIP COMBINED WITH QUALITY PRODUCTS AND IT DOES NOT COME CHEAP. SO MR BHIKA IF YOU COULD NOT AFFORD OUR SERVICE AT YOUR SANDTON HOME YOU SHOULD HAVE NOT ACCEPTED OUR QUOTATION AND OPTED FOR A CHEAPER ONE. I would like to remind you again that we have requested you to EMPLOY AN EXTERNAL CONTRACTOR WITH RELEVENT PROVEN EXPERIENCE IN THE FIELD TO ASSES THE INSTALLATION DONE, WHICH YOU STILL DID NOT DO, IS THIS BECUASE YOU KNOW THAT YOU WILL BE PROVEN WRONG. IF YOU CANNOT AFFORD TO HIRE AN EXTERNAL CONTRACTOR WE WILL GLADLY PAY A CONTARCTOR OF YOUR CHOICE A CALL OUT AND LABOUR. PLEASE ENSURE THAT WHOM SOEVER YOU CHOOSE CAN PROVE HIS OR HER EXPERIENCE AND QUALIFICATION AND CAN PROVIDE A WRITTEN ASSESMENT OF THEIR FINDINGS.
MR Bhika if you read your review carefully, NOTE INSTALLATION WAS COMPLETED IN JULY 2021 almost 7 MONTHS AGO. THERE IS NO WHERE YOU COULD FAULT A BREAKDOWN IN THE SYSTEM. 7 months later and no were in this review or reviews did you fault or find a fault to complain about. DO YOU THINK MR BHIKA THAT MY BUSINESS WILL RECIEVE SUCH HIGH REVIEWS AND RATINGS IF THEY HAVE RECEIVED THE SIMILAR SERVICE AND WORKMANSHIP THAT YOU CLAIMED TO HAVE RECEIVED. CLEARLY YOU MUST BE SPECIAL.
FOR ALL THOSE READING MY RESPONE TO THIS REVIEW. PLEASE READ THE 1 OF MANY REVIEWS FROM ALL OTHER CLIENTS YOU WILL NOTICE THAT MR BHIKA HAS CLEARLY READ AND POSTED THE TOTAL OPPOSITE. YOU WILL FIND IN THE REVIEWS FROM OTHER CLIENTS THAT SYSTEMS HAVE CLEARLY BEEN EXPLAINED AND NECESSARY TRAINING WAS PROVIDED. WE TAKE OUR TIME ON EVERY INSTALLATION. THIS IS EVIDENT IF YOU READ THROUGH ALL EXISTING REVIEWS.
MR BHIKA You mentioned that my staff is being screamed at and rushed to complete their jobs putting customer satisfaction on the back seat. NOTE THE REVIEW FROM SACHIN SING is the total opposite to your statement amongst others. I MUST SAY AGAIN YOU TOOK YOUR TIME TO GO THROUGH THE REVIEWS. MR BHIKA A PERSONAL INVITATION TO YOU. LETS PUT YOUR THEORY TO THE TEST, LETS PUT A PANEL OF JUDGES TOGETHER WERE EACH OF MY STAFF MEMBERS CAN BE QUESTIONED ABOUT YOUR ALELGATIONS. OUR STAFF ARE WELL PAID TRAINED INDIVIDUALS IN THEIR FIELD OF WORK. MR BHIKA HUNDREDS OF CLIENTS WEVE SERVED WITH THE HIGHEST LEVEL AND STANDARDS OF SERVICE. THIS MUST BE THE REASON WEVE GROWN AND BECOME 1 OF THE MOST SORT AFTER SECURITY COMPANIES AND THIS IS JUST NOT ME SAYING IT BUT THE PROOF IS OUT THERE AND ITS IN YOUR FACE. OUR STAFF HAVE BEEN IN THE EMPLOY OF MY COMPANY FOR MANY YEARS SOME MORE THAN 10 YEARS. THEY ALL VERY HAPPY OR THEY WONT STAY. MR BHIKA IM NOT SURE THAT YOU A BUSINESSMAN FOR MANY REASONS. DONT YOU THINK THE REASON MY BUSINESS HAS GROWN AND IS A SUCCESS IS BECAUSE ITS A WELL OILED MACHINE COMBINED WITH MANY YEARS OF EXPERIENCE AS A BUSINESSMAN. AS WELL AS MANY OTHER FACTORS TO NAME A FEW, HONESTY, WORKMANSHIP, QUALITY PRODUCTS AND OUTSTANDING AFTER SERVICE. AGAIN YOU MUST BE VERY SPECIAL NOT TO HAVE RECEIVED ALL OF THE ABOVE.
Mr Bhika you also mentioned that your cameras amongst other equipment was placed in the incorrect place. Just to remind you again a thorough walk through was carried out by myself and you and all placements of every device was confirmed by yourself prior to fitment. MR BHIKA upon arrival with the my team prior to installation we once again did a thorough walk through with my senior technician and fellow technicians to confirm placements once again. Mr Bhika kindly read through your reviews carefully as it is clear that you have been through all existing and current reviews from other clients and simply typed the TOTAL OPPOSITE clearly with 1 intention in mind, to tarnish the reputation of my business. This is evident that you could not fault the installation after 7 MONTHS and had to make up a story. Mr Bhika upon acceptance of my quotation a 65% deposit is the standard requirement and his clearly stated under the terms and conditions on the quotation which you tried to dispute and requested a 50% deposit which out of trust and in good faith accepted and agreed that the 15% difference will be payable prior to commencement and upon arrival to your address. PROOF AVAILABLE ON WHATTSAPP COMMUNICATION BETWEEN MYSELF AND MR BHIKA.
YES MR BHIKA I QUOTE AS PER YOUR STATEMENT ABOVE, WE DO MAINTAIN A VERY HIGH STANDARD OF SERVICE HENCE OUR SQUEAKY CLEAN PROFILE. MR BHIKA AS YOU MENTIONED THAT NEGATIVE FEEDBACK AND REVIEWS FROM CLIENTS ARE BEING REMOVED BY MYSELF. YOU HAVE THE RIGHT TO CONTACT THE ADMINISTRATORS OF THESE PLATFORMS TO CONFIRM THAT SUCH IS TRUE.
MR BHIKA, ON A LIGHTER NOTE BUT ON A VERY SERIOUS LEVEL. AS A BUSINESSMAN AND THE OWNER OF Quantico Security Solutions (Pty) Ltd. If any of your allegations were true I would have truly apologized to you. But keeping that in mind I would have never allowed for this to happen at any of my clients as we would have fixed or sorted out any queries from our clients. So clearly you do not have any complaints as you never called us or me to complain about anything and as I mentioned above you couldn't fault anything almost 7 months later. So I will protect my business, its employees and myself against your lies. I will do whatever it takes to ensure that justice is served and that you do remove your pathetic lies from all platforms with a written letter of apology which will be posted on all the relevant platforms.
You also made a very important statement regarding the password to your recorder. "NOTE THE TERMS AND CONDITIONS ON THE QUOTATION THAT YOU ACCEPTED WHEN YOU PAID THE DEPOSIT. SYSTEMS WILL ONLY BE COMMISSIONED ONCE FINAL PAYMENT IS RECEIVED AND ALL EQUIPMENT REMAINS THE PROPERTY OF QSS UNTIL PAID IN FULL". Now Mr BHIKA as a lawyer that you claimed to be I find it very strange that a person such as yourself did not read and understand such a simple description outlining the terms and conditions.