Apauling Service form the dealer

it's with greatest frustration and anger that I write this complaint. you say your cars are quality approved, you provide clients with total peace of mind when it comes to buying a pre-owned vehicle while offering the highest quality of services but that hasn't been the case with me. after i collected the car on the 8th of May, I have twice went to them and called them numerous times with no positive response about firstly the warranty certificate / document, secondly the spare key and lastly the fog light which is not working. who is paying/compensating for trips that I keep making to you guys? I really think your professionalism needs to exist, because as much you're running a business, your clients needs to be happy. Nobody is making me a favor and it frustrate me that I paid in-full for the car. The salesperson whenever you call him, he tells you about his boss and his unavailability. yet when there was money outstanding the boss is always there and available. what if something major breaks on the car? will it have to go through the boss for his approval like everything else. Now I've lost confidence in you guys and wonder if i'll ever refer anyone to you