Plastic in sealed 2L jive cooldrink

Good day. On 18 December 2017 I purchased a 2L jive cooldrink at Shoprite in Eersterivier Mall . We inserted the drink in the fridge and after it got nice and cold we decided to open it ,and that's when I saw something floating ontop of the cooldrink. At first we thought its a piece of ice ,just to see its actually a plastic floating inside if the sealed bottle. I immediately notified Jive and I then received a response from them the following day sending me an apology via email. After that I also received a phone call from the Junior Brand Manager Donna Meiring asking me if the cooldrink could be collected and if I can give them an address. I kindly responded yes and I also took the cooldrink to the address which I have given to them to pick it up ,as it is closer and easier for them to collect it. I wasted my time ,money and effort to make things easier for Jive but instead im getting the cold shoulder from Donna Meiring (junior brand manager) and jive quality control. They have promised to rectify their mistake and get back to me regarding this issue but they did not. Anything could've happened. What if I didn't look closely and I give the cloodring for my baby girl? Yes this could've been a bad situation. So im asking Donna Meiring seeing that she is proudly the Brand Manager of Quality Beverages (Jive Epping ) to make sure that this gets sorted out and not give the cold shoulder to customers when help is needed . I truly hope that this will get sorted out as we are entering into 2018 in one day from now. So please please please Jive , make us as the customers your top priority and make sure that your name don't fall .