COMPLAINT

I have enrolled to study at qualitas newcastle branch and had a scheduled test dated for 10 November 2018 whereby i could not attend due to pregnancy complications and did provide them with doctors note as requested and i immediately requested for my test date to be rescheduled in branch. The consultant (rude) said THEY (QUALITAS) will contact me with a date and i must wait. A week or two after that THEY contacted me and ask where am i as my name is on the register to write test for that day but no one contacted me beforehand. My course is paid up in full so they can not refuse me with a date to write. And i have lodge a complaint online for head office whereby i received an email that said sorry cant help me newcastle must give me an answer. But i contacted newcastle several times and said i must sort it out with head office and head office was suppose to send me an automated email for dates but i NEVER received emails for ANY dates and this is my 3rd course already