Quack and Moo manager low class & unprofessional

I bought a gift voucher for Quack and Moo Clubhouse in Nov last year (security 9093F48FF6). Now the recipient called the merchant last week and requested a booking for 28.02.2016, the voucher expires on 06.03.2016.<br> She was told by the lady that the booking is tentative and will receive a call to confirm the booking as they were hosting a party on the same day 28.02.2016.<br> The gift recipient was not contacted until she contacted Quack and Moo today (24.02.2016), the same lady who took the booking told her she cannot be accommodated due to the party, why didn't they call her and inform her on time then?<br> The manager's behaviour was appalling and lacking in people skills. Upon asking why the call was never made to arrange for alternative day/date the manager said that private parties take precedence over Groupon vouchers and the gift recipient asked for the fine print to that effect. To that the manager slashed at her, saying that she is seemingly trouble and doesn't want her and her kids to set foot in his company. The gift recipient informed him that the voucher expires on 06.03.2016 and asked to be accommodated the following weekend;and he blatantly refused. He has BAD attitude.