****mer

I am extremely disappointed with my experience with Qstore. I purchased a laptop through them on Makro’s Marketplace, and the product turned out to be faulty and not working properly. Naturally, I requested a return and refund.

The item was collected from me, but instead of processing my refund, Qstore rejected the return of their own faulty item. This is completely unfair and dishonest. They sold me a defective laptop, then refused to take responsibility and tried to push it back onto me.

On top of that, their communication has been inconsistent and unhelpful. While Makro told me one thing, Qstore claimed something else entirely. At one point, I was even told that the broken laptop would be returned to me instead of refunding me my money. Why should I be forced to take back a product that doesn’t work?

Qstore clearly has no respect for customers, no accountability for their products, and no professionalism. Their actions show they would rather keep customers’ money than resolve issues fairly.

I strongly warn anyone considering buying from Qstore: do not trust this seller. If you run into problems, they will not stand by their product, and you will end up frustrated, out of pocket, and treated poorly