DK
Daniella K
1 reviews | Active since Feb 2015
19 Feb 2015, 11:24
Q-line are only going to take your money
I paid Q-line R 2600 to get my passport and ID for me. I was informed that they would stand in all lines for me and the whole process would take 2 hours once off. I enedend up standing in my own lines 3 times each for 5 hours. Q-line offers a false service to high paying customers. They take your money and leave you to figure out all the details and navigate the lines all by yourself.
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Replies (1)
Qline Document Services's replyOfficial
05 Aug 2015, 12:12Hello D.Klon,
The customer came twice to our offices in order for us to take her to
Home
Affairs. Unfortunately due to Home Affairs being offline we could not
proceed with her applications. We made a third appointment where the
customer was taken to Home Affairs and she experienced a longer delay
than
usual as their computer system was very slow. Regarding the customer
navigating her own line, we inform all customers upfront that once we
assist them in entering the Home Affairs offices and we have obtained an
electronic ticket number the Home Affairs workflow has to be observed as
the customer moves through the queues with the said electronic ticket
number. There are unforeseen circumstances like load shedding, delays in
system, offline issues that are out of our span of control. However we
always inform the customers of these issues and we reschedule their
appointments.
The customer came twice to our offices in order for us to take her to
Home
Affairs. Unfortunately due to Home Affairs being offline we could not
proceed with her applications. We made a third appointment where the
customer was taken to Home Affairs and she experienced a longer delay
than
usual as their computer system was very slow. Regarding the customer
navigating her own line, we inform all customers upfront that once we
assist them in entering the Home Affairs offices and we have obtained an
electronic ticket number the Home Affairs workflow has to be observed as
the customer moves through the queues with the said electronic ticket
number. There are unforeseen circumstances like load shedding, delays in
system, offline issues that are out of our span of control. However we
always inform the customers of these issues and we reschedule their
appointments.
Qline Document Services's reply05 Aug 2015, 12:12
Official
Hello D.Klon,
The customer came twice to our offices in order for us to take her to
Home
Affairs. Unfortunately due to Home Affairs being offline we could not
proceed with her applications. We made a third appointment where the
customer was taken to Home Affairs and she experienced a longer delay
than
usual as their computer system was very slow. Regarding the customer
navigating her own line, we inform all customers upfront that once we
assist them in entering the Home Affairs offices and we have obtained an
electronic ticket number the Home Affairs workflow has to be observed as
the customer moves through the queues with the said electronic ticket
number. There are unforeseen circumstances like load shedding, delays in
system, offline issues that are out of our span of control. However we
always inform the customers of these issues and we reschedule their
appointments.
The customer came twice to our offices in order for us to take her to
Home
Affairs. Unfortunately due to Home Affairs being offline we could not
proceed with her applications. We made a third appointment where the
customer was taken to Home Affairs and she experienced a longer delay
than
usual as their computer system was very slow. Regarding the customer
navigating her own line, we inform all customers upfront that once we
assist them in entering the Home Affairs offices and we have obtained an
electronic ticket number the Home Affairs workflow has to be observed as
the customer moves through the queues with the said electronic ticket
number. There are unforeseen circumstances like load shedding, delays in
system, offline issues that are out of our span of control. However we
always inform the customers of these issues and we reschedule their
appointments.