BD
Bandile D

1 reviews | Active since Aug 2025

19 Aug 2025, 14:44

Shocking Lack of Professionalism & Unpaid Service!

I am writing this review out of extreme frustration and a growing suspicion that I have been intentionally misled and ****med. I completed a trip on July 31st, 2025, and to this day, I have not received payment for my service.

My attempts to resolve this issue through their chat support have been utterly futile. Each time, I'm met with the unhelpful and frankly dismissive suggestion to "reinstall the app." This response shows a shocking lack of professionalism and a blatant disregard for the gravity of the situation.

Adding insult to injury, my profile has been inaccessible, preventing me from managing my account or accessing any critical information. When I raise the issue of non-payment, their team claims I've been paid, yet they have failed to provide any proof of payment despite my repeated requests.

Based on these circumstances, I am left with no option but to believe I am a victim of a ****.

I demand immediate payment for the trip and a clear explanation for the deactivation of my account. If I do not receive a clear and satisfactory response, along with the owed payment, within 24 hours, I will be forced to escalate this matter to the relevant authorities and pursue all available legal options.

This experience has been incredibly disappointing and has severely impacted my trust in this service provider. Avoid at all costs if you expect to be paid for your work!

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Replies (1)
QikTruck
QikTruck's reply03 Sept 2026, 12:48
Official
Bandile, thank you for raising this. Waiting on payment after completing a trip is stressful, and we understand why that would leave any transporter feeling unheard. For the record, your payment for that trip was processed at the time and the matter was resolved on our side. We want payment and account queries to feel clear and easy to follow up, without people getting stuck in circles. We continue to refine that process so drivers get a cleaner path when they need answers. Thank you for putting your experience on record.