Qcars JOE DE SANTOS THE MOST UNETHICLE DEALERSHIP IN GAUTENG

I viewed a vehicle on carfind.co.za. After leasing with the initial dealership the advised me that Qcars will be processing the finance for the deal.

Myself and my wife were dealing with Langa Tobela a salesman on behalf of Qcars.

All documents were sent through. This was done during the 2nd week of October 2019. As I live in durban and the vehicle was in Johannesburg I was requesting that all the relevant process be completed before the end of the week so I can book flights and pick the vehicle on Saturday. Langa had advised to book flights everything was approve and we can pick the vehicle on the 12th of October 2019.

I refused to book the flights as I requested documents regarding the finance and AA report. None of which could be provided. No communication via email could be obtained from langa. Ample calls were made to him for and update and he kept promising everything is complete and now in the 3rd week of October he now says it will be ready to pick up on the 19th of October 2019. He now says he is waiting for the AA dekra check which is backlogged due to load shedding.

At this point frustrated I contacted Joe De Santos Qcars Manager. Joe is always busy with clients unable to take calls at work only got ahold of him after hours on his mobile.

Joe had advised he will address Langa regarding his lack of communication and said he will assist with speeding up the process. He also advised he is understaffed as Qcars retrenched many employees.

The next day after sending an email to Joe he rep**** stating the vehicle had been in an accident many faults on vehicle the vehicle failed the AA TEST and he will not be able to sell the vehicle to me.

I asked for the AA report as the first dealership had not disclosed and of the above. Joe could not provide it. He tried convincing me to take 1 off the vehicles from his dealership instead

JOE DE SANTOS AND QCARS ARE AN UNPROFESSIONAL AND UNETHICLE INSTITUTE. LACK OF PROCESS AND UNCOMMUNICATION FROM THEM IS REDICULIOUS. HE SENT AND EMAIL THAT WAS RUDE INSENSITIVE AND ARROGANT. NO CUSTOMER SERVICE WHAT SO EVER. I WILL BE REPORTING THEM TO THE FINANCIAL SERVICES OMBUDSMAN. I WILL PUSUE THIS TILL JUSTICE IS SERVED.

To end it off I have the AA Report it simply states that the vehicle has to be retested.