AF
Aliza F
1 reviews | Active since Oct 2012
19 Jun 2023, 11:01
shocking service
For anyone who is considering installing QC shutters, please use another supplier. I have had an experience with them that is beyond anything reasonable. it has taken me alot to write this message. I wouldn't usually do it if it was not that terrible. it has taken me 6 months of dealing with this company to get to this point and I wouldn't like any one else to go through this experience .
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Replies (1)
QC Shutters's replyOfficial
20 Jun 2023, 11:36With regards to Aliza's (an Agent)comment, I think it's only fair to provide the background. However, firstly; I understand that in today's day and age, times are tough, and we should be standing together, but when presented with requests which we directly and explicitly said we cannot attend to, this is the unfortunate result.
This post from Aliza arises from a repair job which she asked QC Shutters to attend to. After sending out a team to analyze the work, we saw that it is not a Product of ours and therefore could actually not assist properly. However, Aliza insisted, and our installer agreed to do the favor and help with the repair as our workers have extensive knowledge of the shutters. Eventually, after 7 trips, on QC Shutters Account, we informed Aliza that this is not our Product and we are trying to help but cannot work on a Product of which we do not have parts to. Needless to say, we worked on a Saturday and a Public Holiday, of which QC Shutters paid their Staff overtime for this, just to help her. We eventually succeeded in the repair.
However, QC Shutters informed Aliza to in future please use the relevant suppliers as we have lost now on time, money and trust. All due to a favor.
To prevent further disruptions in the future, it was said to Aliza that we value customers although cannot perform miracles on products we do not supply.
It is sad that it is so easy to slander a Company, but no relevant information is provided as to the extent of what QC Shutters did to accommodate.
Therefore, we walk away amicably and wish Aliza well on her business journey further.
This post from Aliza arises from a repair job which she asked QC Shutters to attend to. After sending out a team to analyze the work, we saw that it is not a Product of ours and therefore could actually not assist properly. However, Aliza insisted, and our installer agreed to do the favor and help with the repair as our workers have extensive knowledge of the shutters. Eventually, after 7 trips, on QC Shutters Account, we informed Aliza that this is not our Product and we are trying to help but cannot work on a Product of which we do not have parts to. Needless to say, we worked on a Saturday and a Public Holiday, of which QC Shutters paid their Staff overtime for this, just to help her. We eventually succeeded in the repair.
However, QC Shutters informed Aliza to in future please use the relevant suppliers as we have lost now on time, money and trust. All due to a favor.
To prevent further disruptions in the future, it was said to Aliza that we value customers although cannot perform miracles on products we do not supply.
It is sad that it is so easy to slander a Company, but no relevant information is provided as to the extent of what QC Shutters did to accommodate.
Therefore, we walk away amicably and wish Aliza well on her business journey further.
QC Shutters's reply20 Jun 2023, 11:36
Official
With regards to Aliza's (an Agent)comment, I think it's only fair to provide the background. However, firstly; I understand that in today's day and age, times are tough, and we should be standing together, but when presented with requests which we directly and explicitly said we cannot attend to, this is the unfortunate result.
This post from Aliza arises from a repair job which she asked QC Shutters to attend to. After sending out a team to analyze the work, we saw that it is not a Product of ours and therefore could actually not assist properly. However, Aliza insisted, and our installer agreed to do the favor and help with the repair as our workers have extensive knowledge of the shutters. Eventually, after 7 trips, on QC Shutters Account, we informed Aliza that this is not our Product and we are trying to help but cannot work on a Product of which we do not have parts to. Needless to say, we worked on a Saturday and a Public Holiday, of which QC Shutters paid their Staff overtime for this, just to help her. We eventually succeeded in the repair.
However, QC Shutters informed Aliza to in future please use the relevant suppliers as we have lost now on time, money and trust. All due to a favor.
To prevent further disruptions in the future, it was said to Aliza that we value customers although cannot perform miracles on products we do not supply.
It is sad that it is so easy to slander a Company, but no relevant information is provided as to the extent of what QC Shutters did to accommodate.
Therefore, we walk away amicably and wish Aliza well on her business journey further.
This post from Aliza arises from a repair job which she asked QC Shutters to attend to. After sending out a team to analyze the work, we saw that it is not a Product of ours and therefore could actually not assist properly. However, Aliza insisted, and our installer agreed to do the favor and help with the repair as our workers have extensive knowledge of the shutters. Eventually, after 7 trips, on QC Shutters Account, we informed Aliza that this is not our Product and we are trying to help but cannot work on a Product of which we do not have parts to. Needless to say, we worked on a Saturday and a Public Holiday, of which QC Shutters paid their Staff overtime for this, just to help her. We eventually succeeded in the repair.
However, QC Shutters informed Aliza to in future please use the relevant suppliers as we have lost now on time, money and trust. All due to a favor.
To prevent further disruptions in the future, it was said to Aliza that we value customers although cannot perform miracles on products we do not supply.
It is sad that it is so easy to slander a Company, but no relevant information is provided as to the extent of what QC Shutters did to accommodate.
Therefore, we walk away amicably and wish Aliza well on her business journey further.