Zero Customer Care Service Support

We've traveled from Johannesburg to Istanbul in April 2022 and again from Johannesburg to Bangkok in May 2022.

In both occasions we purchased pre paid seats. We have a specific place where we sit on the plane. Both cases we purchase business class seats.

When we checked-in, in Johannesburg OR Thambo we were informed that our purchase seats were no longer available. This happened on both our flights, for Istanbul and Bangkok.

We informed Qatar Airways about our disappointment and find it unacceptable to pay for seats and don't get. They said that they would refund us for the seats that we did not receive.

We informed them in May, when we were back in the country. It has been 6 months now and still haven't received our refund.

After Martin Escober from Customer Care Officer responded and said that payment would take 6 weeks. I tried several times calling Doha headquarters, but no one can help me. They keep saying I should contact Customer Support.

Then I got a reply in 28 August 2022 and said that I should re-do the online account application, which I did the same day.

I informed Mohamed Aly at Customer Care that I did the application again, but since the I haven't received anything from Qatar Customer Care Service. I called Qatar Headquarters again in Doha, but yet again they can't help me. Just said I should send an email to tell us at Qatar Airways.

For a 5 Star Airline they have the worst Customer Service. They are fast to sell you their product but they have no after service.

They trick you to pay for seats, but in the end you do not get it.