Unprofessional, reckless, not customer-centric, and pathetic to say the least about Qatar airlines.

Unprofessional, reckless, not customer-centric, and pathetic to say the least about Qatar airlines.

I flew with Qatar for the first time and I had a terrible experience and I don't prefer QATAR again and don't recommend QATAR to anyone.

I was traveling with family and a little kid from Hyderabad (India) to Cape Town (SouthAfrica) on the 30th of August.

1) Check-in at the Hyderabad airport took almost 5 hours although iI checked in online due to system issues and we had to stand in the queue for a very long time. Boarding started almost an hour late and after we sat in the flight further delay due to passengers count didn't match. once the count was sorted and we had to wait for clearance from Doha airport, we waited on the flight for almost 2 hours.

2) We arrived at the Doha airport at 2 am, we met Qatar staff at the entrance of the Doha airport and staff handed the boarding pass and told us that the Cape Town flight had already left. When I checked the boarding pass it was to Johannesburg, not Cape Town.

When we asked that lady about the Johannesburg boarding pass she asked us to go chat with her colleagues at the counter, I was sent to four different people to get clarity on why they issued the Johannesburg boarding passes.

Qatar made a decision on behalf of me and booked seats to Johannesburg and then a local flight to Cape Town. This is unacceptable and how could Qatar book seats to Johannesburg without consulting me? and Qatar forced me to travel to Johannesburg, clear customs and collect baggage, and check-in again on the domestic flight.

When asked Qatar to assist with the lounge or hotel to get some rest before next flight, I was told that Qatar won't provide a lounge or hotel and we must wait in the airport.

This is ridiculous, it was Qatar that caused the delay in Hyd and forced us to fly to JHB and then to CPT but not willing to provide a facility to get some rest.

Once we landed at the Johannesburg airport we found out that only 5 checked-in bags have arrived and the 6th was still in HYD airport. this shows how reckless Qatar is when it comes to handling the baggage. Today is Saturday and we still waiting for the bag that didn't arrive with us. On a domestic flight, we had to sit at three different places due to the fact that the flight was fully booked and we couldn't get at least 2 seats next to each other. it was a nightmare to make little one sit next to someone she doesn't know.

All in all, it was a terrible experience and I would never and ever again fly with Qatar .