Traveled on the 19/09/25 with Qatar Airways with brand new Celini bags purchased on the 01/09/25 for R14000

Traveled on the 19/09/25 with Qatar Airways with brand new Celini bags purchased on the 01/09/25 for R14000 . Bags had a cover and plastic wrap. Returned and bags were beyond recognition. Like a plastic container that was heated and squashed 🫣 Laid a claim with Qatar and totally rejected …. Said we should claim from Travel insurance as bags were not broken 😠 which after access we will be receiving less than half the value . How do I claim the balance from Qatar Airways . Certainly they can meet us halfway if the insurance is giving just under half 🤔 I will never fly Qatar Airways again for this reason. 😡