The worst

I missed my flight from Italy Rome to Doho on the 3rd of December 2017 because I arrived at the airport 20 minutes late. When I got to the ticketing office at 16:30 it had already been closed even though there was a sign that says ticketing offices close at 18:00. I then go to information to ask if I could call and they refused saying they can't make calls to airlines. So I tried calling with my phone with no success then having to resort to using a payphone which cost me €50 and I was just only hold the whole time which was for an hour or so. Seeing that I wasn't getting through I then asked a friend to call on my behalf in South Africa where she got through but was told that I had to pay €213.32 to change the flight but according to the 2 hour rule I was still within time limit even if there were delays and complications. Fine, my friend books but is told that the flight at 16:05 is fully booked and has to book for 21:55 so she doesn't have a choice but to do so. I then had to sleep at the airport because I exhausted all my funds trying to get hold of someone at the call center and I sent my friend all my money to change my flight despite the 2 hour rule. I then get to the ticketing office (which is open amazingly) to ask if there are any seats available for the 16:05 flight and he goes to respond yes there are a couple but it would cost me €107.35 to change to that flight... I am now waiting for my flight at 21:55 because Qatar airlines has refused to help or even show a bit of concern. So I doubt Qatar and I will be "Going places together" ever again.