The Con of the Qatar Privilege Club

Beware an airline that lauds itself for it's 5 star service. Sure, their business class is great, but the mark of a true 5 star operation is how they deal with problems, and in this regard is appalling. I booked an airmiles business return CT to Geneva - this in itself was a warning - there are virtually NO dates ever available, so beware promises promises of the Privilege Club. It sucks.

Now, try changing a date on that ticket and you enter the the Qatar airways machinery that is designed to wear you down and do nothing. Supposedly everything is now online - it's not. Change a miles ticket...and you have to enter a service request. Stupid, but true (believe it or not they could learn a lot from Air France on this!). And God forbid they forget to actually allocate one of the few seats available in a month. Which is what Qatar did.

Will they do the right thing and offer me another date. Well, no. Why, because there are no more miles seats available. BUT, you say.... well yes. They messed up but cannot offer me another date because...you guessed it, there are no miles seats left. And round and round the merry go round we go. 30 emails later. $30 on skype calls to Doha (yup, 40 euro cents a minute!).

To crown it all. I call the Privilege Club. They cannot do anything...why? Because it's supposed to be all online now. Rarely have I come this close to completely losing it.

Moral of the story - Qatar service sucks. They don't care. Just glad I headed my travel agent's advice and have shifted my business to Emirates. Qatar could learn a thing or two from them on service. And for that matter. Air France!