Subject: Urgent Complaint Regarding Denied Boarding Dear Qatar Airways Customer Service, I am writing to formally complain about my experience on 14 August 2025, when I was wrongfully denied boarding on my flight from Johannesburg to Vienna

Subject: Urgent Complaint Regarding Denied Boarding Dear Qatar Airways Customer Service, I am writing to formally complain about my experience on 14 August 2025, when I was wrongfully denied boarding on my flight from Johannesburg to Vienna. Despite possessing a valid visa and ticket, I was delayed for nearly two hours at check-in due to the inefficiency of your ground staff, which ultimately caused me to miss my flight. I sought assistance from KLM, who confirmed my documents were valid. When I returned to your counter, staff took photographs of my documents for verification, indicating my paperwork was correct. However, your call center quoted ZAR 17,000 for rebooking, which I refuse to pay, as the error was not mine. I later traveled to Vienna with Kenya Airways without issue, proving my documents were fine. I request a full refund of my original ticket, an explanation of the procedural failures, and assurance that this will not happen again.