Simple Courtesy dismissed

If there was a 0 star I would select it, Frm Mar 12, 2020, 8:58 AM to Qatar I have been requesting my voucher be extended as it would expire in June, due to Covid 19 I cannot air travel and since they wont give me a refund I can only request an extension. its been 3 months and I have gotten no reply, whoever is working the facebook messages asks me the same questions as if im speaking to a robot. Im so frustrated and extremely disappointed in Qatar airways as there service used to be OK