Ripoff by Qatar Airlines

My cousin purchased a ticket to fly Qatar Airways from Amsterdam to Johannesburg sometime on 11 June of this year, *** and for reasons beyond her control, she was not able to fly. Fine! The airline was duly notified and thank God the airline responded in black and white. They confirmed that a refund amount of 471.26 Euros, which is about half the original ticket purchase price would be refunded to the same mode of payment that she used to purchase the ticket. This is after the airline had done its verifications, confirmed its refund policies and everything seemed fine until the actual refund amount hit my cousin’s account on the 22nd August 2023. The amount refunded was a joke! A big joke! 14 Euros! Yes you got that right, FOURTEEN euros. What a ripoff! After having received formal correspondence in black and white, followed by a telephonic confirmation on Qatar’s official Amsterdam number: +31-20 *** on the 23rd August 2023 following up on what seemed to be an obvious error on their part, she was told a Qatar staff member had been assigned to her case and they would get in touch. Alas! We are now in September and nobody from Qatar Airlines has contacted my cousin. She has not received any email or phone call from this airline that sounds like a world renowned company. Why? Why? Why? We ask. How can a big airline like Qatar send formal correspondence in black and white and only to act differently in the actual execution of the refund process. What is this? What does it mean? Sounds like daylight *******! My cousin is not a rich person with so much money at her disposal to waste. That amount was hard earned cash and for an Airline like Qatar to simply disregard its own refund procedures and act so unprofessionally is beyond me. Such airlines that act big on advertising billboards the world over but go about reaping innocent victims like my cousin - it mustn’t go unnoticed. It’s unfair, unjust, unprofessional and makes us resent such airlines who flagrantly disregard their own promises in an ********* manner like that. Please give her refund amount as duly communicated in black and white via your official email received from Qatar on 19 July 2023 that is more than 2 months ago. The total cost of the original ticket was 787.26 Euros and we are not looking for a full refund. We are looking for a refund amount in accordance with what was promised in Qatar’s formal communication channels and that is 471.26 Euro that’s a lot of money to simply let go no matter what the explanation from Qatar is - they must own up, respect their own communication and do the right thing. This airline must be ashamed of itself! Needless to say that by now my cousin has made alternative flight arrangements with a different airline and she has landed in Johannesburg but she needs her refund from Qatar.