Refusal to make name change on ticket & left my daughter stranded & alone in a foreign airport. Disgusting!!

I would like to express my absolute disgust in the way Qatar treated us recently. I had to urgently get my daughter home from USA, & had booked her ticket online, but in my haste & panic I swapped her first name & surname. Her passport number was on the ticket. When she arrived at the airport, they were not willing to assist with a name change & refused to allow her to board the plane - even though her other details exactly matched that of her passport. She was absolutely hysterical, & they point blank refused to allow her to board. I phoned the local help desk, at this point also absolutely hysterical, & their attitude was absolutely shocking. The person that assisted me told me that I should have done a name change 48 hours before the flight, which was not possible because it hadn't even been 12 hours from the time of booking. He had absolutely no empathy for my situation, I literally begged him, but to no avail. They absolutely refused to do anything at all to help me, or my completely hysterical child, even though I told them that she was stranded in a foreign country with nowhere to go & no one to help her. And to top it all off, they charged more than a 50% cancellation fee & I had to book another ticket with a different airline at a substantially higher cost. Will never ever fly or recommend Qatar, honestly the worst service I have received in a very long time.