REFUND WAITING FROM QATAR AIRWAYS SINCE LAST YEAR

REFUND WAITING FROM QATAR AIRWAYS SINCE LAST YEAR MY TRAVEL AGENCY AND MYSELF HAVE BEEN TRYING SINCE LAST YEAR FOR QATAR TO REFUND THE MONEY THAT I PAID FOR MY AIRTICKET SINCE LOCKDOWN. QATAR HAS BEEN PUTTING SUCH OBSTACLES AND EXCUSES AND STILL HAVENT RECEIVED MY REFUND. WE HAVE COMPLAINT TO IATA ABOUT THEM AND STILL NO RESPONSE. PLEASE WHAT ELSE DO THEY REQUIRE TO OBTAIN MY REFUND? QATAR IS NOT THE AIRLINE AS THEY ADVERTISE AS THEY DO NOT KEEP THEIR WORD AND PROMISE.